1. General Provisions

By using the website of "MapleSlice Pizzeria", you automatically accept these Terms. They govern the interaction with our online service and offerings. We strongly recommend that you carefully review these terms before placing any orders. These terms constitute a legally binding agreement between you, the user, and MapleSlice Pizzeria. They cover various aspects of your interaction with our platform, including but not limited to browsing our website, placing orders, and utilizing our delivery services. It's crucial to understand that continued use of our website implies ongoing acceptance of these terms, which may be updated periodically. We encourage you to check back regularly for any changes or updates to ensure you're always informed about the latest conditions governing your use of our services.

2. Culinary Offerings

Our menu showcases pizzas and other items available for order, subject to ingredient availability. Each item is accompanied by a detailed description and photo. Please note that natural products may have slight variations in color, texture, and presentation. We strive to use the freshest, locally-sourced Canadian ingredients, which means that seasonal variations can affect the appearance and taste of our pizzas. While we make every effort to accurately represent our dishes, please understand that the final product may differ slightly from the images due to factors such as lighting, individual preparation, and the artisanal nature of our pizza-making process. We regularly update our menu to reflect the best of Canadian flavors and seasonal specialties, so we encourage you to check back often for new and exciting offerings that showcase the diversity of Canadian cuisine.

3. Copyright

All content on the site (recipes, texts, design, photos) is the property of "MapleSlice Pizzeria" and protected by copyright. Any copying or use of materials without permission is prohibited. This includes, but is not limited to, our unique pizza recipes, blog posts about Canadian culinary traditions, custom graphics, and professional food photography. We invest significant resources in creating high-quality, original content to enhance your experience and provide valuable information about Canadian pizza culture. While we encourage sharing your love for our pizzas on social media, we ask that you respect our intellectual property rights. If you wish to use any of our content for purposes other than personal, non-commercial use, please contact us to obtain written permission. Unauthorized use of our materials may result in legal action to protect our creative assets.

4. Ordering and Payment

By placing an order, you confirm that you are of legal age. Prices are subject to change without notice. Order processing occurs only after successful payment through authorized payment systems. We offer various payment options to ensure convenience for our customers, including major credit cards, digital wallets, and in some locations, cash on delivery. Please note that all prices listed are in Canadian dollars and may be subject to applicable taxes. For your security, we use industry-standard encryption for all online transactions. In cases of pricing errors on our website, we reserve the right to cancel orders affected by such errors. We may also require additional verification for large orders or those flagged by our security systems to prevent fraud and ensure the integrity of our ordering process. By completing your order, you agree to pay the full amount specified at checkout.

5. Delivery

We collaborate with trusted delivery services to bring our Canadian-inspired pizzas right to your door. Delivery times depend on location and courier availability. Responsibility for the order transfers to the customer after handover to the courier. Our delivery partners are carefully selected to ensure your pizzas arrive in optimal condition. We use specially designed thermal bags to maintain the perfect temperature during transit. While we strive for punctual deliveries, factors such as traffic, weather conditions, and high-volume periods may affect delivery times. We offer real-time tracking for most orders, allowing you to follow your pizza's journey from our oven to your home. In areas where we provide our own delivery service, our drivers are trained in food safety and customer service to ensure a positive experience. For orders beyond our standard delivery radius, additional fees may apply, which will be clearly communicated during the checkout process.

6. Returns and Complaints

We accept quality-related complaints within 24 hours of order receipt. To process a complaint, photo/video evidence is required. Refunds are issued to the original payment method used for the order. At MapleSlice Pizzeria, customer satisfaction is our top priority. We understand that despite our best efforts, issues may occasionally arise. If you're unsatisfied with your order for any reason, please contact our customer service team immediately. We take all feedback seriously and use it to continuously improve our products and services. For health and safety reasons, we cannot accept returns of food products. However, if your order doesn't meet our high standards, we'll gladly offer a replacement, store credit, or refund, depending on the circumstances. In cases where the issue is related to delivery rather than food quality, we'll work with our delivery partners to resolve the problem and ensure a better experience in the future.

7. Dish Recommendations

Our dishes require proper storage conditions. "MapleSlice Pizzeria" is not responsible for changes in product quality after order handover. Please follow the indicated shelf life guidelines. To enjoy our pizzas at their best, we recommend consuming them as soon as possible after delivery. If immediate consumption isn't possible, please refrigerate your pizza and consume within 24 hours for optimal taste and safety. When reheating, we suggest using an oven or toaster oven rather than a microwave to maintain the crispy crust. For our specialty items like our Canadian-inspired desserts or side dishes, specific storage and consumption recommendations will be provided with your order. We're committed to food safety and quality, so we use only the freshest ingredients and follow strict preparation guidelines. However, individuals with food allergies or specific dietary requirements should carefully review our ingredient lists, available on our website and upon request, before placing an order.

8. Data Processing

Personal data is processed in accordance with our Privacy Policy and applicable law. Use of our services implies consent to these practices. At MapleSlice Pizzeria, we take your privacy seriously. We collect and process personal information solely for the purpose of providing and improving our services. This includes processing your orders, personalizing your experience, and communicating important updates. We employ industry-standard security measures to protect your data from unauthorized access or breach. Your information is never sold to third parties, and we limit data sharing to what's necessary for order fulfillment and delivery. We retain your data only for as long as necessary to provide our services and comply with legal obligations. You have the right to access, correct, or delete your personal information at any time. For more detailed information on how we handle your data, please refer to our comprehensive Privacy Policy, available on our website. By using our services, you acknowledge and agree to our data processing practices as outlined in our Privacy Policy.

9. Limitation of Liability

The restaurant's liability is limited to the order value. We do not compensate for indirect losses related to delivery delays or subjective preferences. While we strive to provide the best possible service, we acknowledge that circumstances beyond our control may affect your experience. This limitation of liability extends to, but is not limited to, cases of force majeure, such as severe weather conditions, unexpected road closures, or other events that may impact our ability to fulfill orders as expected. We are not liable for any consequential, incidental, or punitive damages arising from the use of our services. This includes potential allergic reactions, unless caused by our negligence in accurately disclosing ingredients. In the event of a dispute, we are committed to finding a fair resolution through our customer service channels. Any legal proceedings related to these terms shall be governed by the laws of the province in which our headquarters are located. By using our services, you agree to these limitations and acknowledge that they are reasonable given the nature of our business.